Refund and Returns Policy

Effective Date: December 1, 2024

At The Vine & The Sparrow (“we,” “our,” or “us”), we take great pride in the quality and uniqueness of our artwork and related products. Your satisfaction is important to us. This Return and Refund Policy outlines your rights and options if you are not satisfied with your purchase.

1. General Policy

1.1 Original Artwork

Due to the unique and custom nature of original artwork:

  • All sales of original artwork are final and non-refundable unless the item arrives damaged or defective.

1.2 Prints, Merchandise, and Other Products

Returns or refunds may be available for prints or merchandise under specific conditions (outlined below).

2. Eligibility for Returns

You may request a return or exchange for eligible products if:

  • The item arrives damaged or defective.
  • The wrong item was sent.
  • The request is made within 14 of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • All original packaging and documentation must be included.

3. Non-Returnable Items

The following items are not eligible for returns:

  • Commissioned or custom artwork.
  • Digital downloads or digital products.
  • Gift cards.
  • Sale or clearance items (if applicable).

4. Reporting an Issue

If your item arrives damaged, defective, or incorrect:

  1. Contact us at [email protected] within 14 days of delivery.
  2. Provide the following details:
    • Order number.
    • Photos of the item and packaging.
    • A brief description of the issue.

5. Return Process

If your return is approved:

  1. We will provide you with a return shipping label or instructions.
  2. Pack the item securely to prevent damage during transit.
  3. Ship the item back to us within 10 days of receiving return instructions.

Return Shipping Costs

  • If the return is due to an error on our part (damaged, defective, or wrong item), we will cover the return shipping cost.
  • For other approved returns, the customer is responsible for return shipping costs.

6. Refunds

6.1 Refund Approval

Once we receive and inspect the returned item, we will notify you of the refund status.

6.2 Refund Process

  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be credited to the original payment method.

6.3 Partial Refunds

In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use).

7. Exchanges

Exchanges are subject to item availability. If you wish to exchange an item, contact us at [email protected] with your request.

8. Cancellations

8.1 Non-Custom Items

You may cancel your order within [insert timeframe, e.g., 24 hours] of placing it for a full refund.

8.2 Commissioned Artwork

Cancellations for commissioned artwork are allowed only before work begins. Once the artwork process has started, no cancellations or refunds are permitted.

9. Contact Us

If you have questions or need further assistance, please contact us:

Email: [email protected]
Mailing Address: 12901 Heimberger Road NW Baltimore, Ohio 43105